Wondering what’s new with Padcaster or have a technical question? Want to stay on top of all the latest products and news?
Drop us a line! We promise never to share your information.
INTRODUCTORY OFFER—Save up to $800 on our New Studio Hardware & Software Bundle
CONTACT US
Frequently Asked Questions
We know you have them.
Where can I download the app?
You can easily download the Padcaster Producer App in the Apple App Store. If you purchased a Padcaster Studio bundle, you will be provided with info to set up your Producer and Padcaster Portal account with a username and password.
How do I activate my Producer and Portal Account?
Each Padcaster Studio Bundle comes with a registration card with instructions and a link to activate your account. If you're missing this card, please conact support under the CONTACT link at the top of this page, and a member of the team will be happy to help!
Does the app work on Android?
Padcaster Producer App is currently only available for iOS devices.
Is the Padcaster Producer App built for both iPads and iPhones?
Yes! Padcaster Producer App was optimized for filming on either the iPad or the iPhone!
I’m having an issue with the Padcaster Producer App, what do I do?
Fill out the Contact Us form for a member of our team to assist you.
PRIVACY POLICY
All information provided here is kept completely confidential, and is kept solely to service your order. We do not share, sell or otherwise distribute any information gathered by this ordering system. If you have any questions or concerns regarding your privacy, please email us at info@padcaster.com
RETURN/REFUND POLICY
Please ensure that you have reviewed footage, reviews, and the product carefully before ordering. Customers have the option to return an item within 5 days after receiving it in case of an incorrect shipment, a manufacturing defect or if the item doesn’t meet expectations. Customers should contact The Padcaster to request the return, explain the reason and request shipping instructions and an RMA number. The Padcaster charges a standard 5% restocking fee. Any damage or alterations to the items will be deducted from the refund.
TERMS AND CONDITIONS
SHIPPING & RETURNS
Please ensure that you have reviewed footage, reviews, and the product carefully before ordering. Customers have the option to return an item within 5 days after receiving it in case of an incorrect shipment, a manufacturing defect or if the item doesn’t meet expectations. Customers should contact The Padcaster to request the return, explain the reason and request shipping instructions and an RMA number. The Padcaster charges a standard 5% restocking fee. Any damage or alterations to the items will be deducted from the refund.
SHIPPING POLICY
Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to completing your purchase.
All orders (in stock) typically ship within 2 business days, unless an item is on back-order in which case you will be notified immediately. Same day rush-orders are possible for an additional $45(USD) fee. Please contact us directly to process this fee speedily at 212-414-9570 or info@padcaster.com. Shipping is calculated based on your country of origin and the weight of products ordered. Shipments are typically made using FedEx Express (insured, overnight delivery within North America, 2-3 business days elsewhere in the world) or FedEx Ground (not insured, within North America only, 8-10 business days). A shipping notification and tracking information is provided via email to the email address provided in your order.
PRIVACY POLICY
All information provided here is kept completely confidential, and is kept solely to service your order. We do not share, sell or otherwise distribute any information gathered by this ordering system. If you have any questions or concerns regarding your privacy, please email us at info@padcaster.com